Effective Date: 20/03/2023
Oaka Instruments
Website: www.oakainstruments.co.uk

Oaka Instruments (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, purchase products, or contact us.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if applicable)

  • Payment details (processed via secure third-party providers)

b. Automatically Collected Data:

  • IP address

  • Browser type and version

  • Pages visited and time spent on our site

  • Device and operating system

We use cookies and similar technologies to collect this data (see Section 7 for more information).

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you regarding purchases or inquiries

  • Improve our website and customer experience

  • Comply with legal obligations

  • Send occasional marketing emails (only with your consent)

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity: To fulfil a purchase or service you’ve requested

  • Consent: For marketing and optional communications

  • Legitimate interests: To improve our services or prevent fraud

  • Legal obligation: To comply with tax or regulatory requirements

4. How We Share Your Information

We do not sell your personal data.
We may share your data with trusted third parties:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery services (e.g. Royal Mail, DPD)

  • Website and analytics providers (e.g. Google Analytics)

  • Legal or regulatory authorities if required

All third parties are contractually obligated to handle your data securely and in compliance with data protection laws.

5. Data Retention

We keep your personal data only as long as necessary:

  • For transactions: up to 7 years (to comply with financial and tax regulations)

  • For marketing: until you unsubscribe or withdraw consent

  • For analytics: anonymized data may be retained for performance tracking

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data (in certain cases)

  • Object to or restrict processing

  • Withdraw consent at any time (for marketing, etc.)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at [ezra@oakainstruments.co.uk] or use our contact form.

7. Cookies and Tracking Technologies

We use cookies to improve website functionality, remember preferences, and analyse site usage.

You can control cookie preferences in your browser settings. See our [Cookie Policy] for more information.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • HTTPS encryption

  • Secure data storage and backups

  • Access controls and staff training

However, no system is 100% secure. If you suspect a data breach, please contact us immediately.

9. International Transfers

Our website may use services that store data outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or UK adequacy decisions).

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Oaka Instruments

Website: www.oakainstruments.co.uk